Grievance Redressal Policy

TradeXpert Service (Mirza Arbaaz Baig, SEBI Registered Research Analyst, Registration No. INH000024444) is committed to handling every client grievance fairly, transparently and on time, as required by the SEBI (Research Analysts) Regulations, 2014.

1. How to raise a grievance

• Email: support@tradexpertservice.in
• Phone: +91 70215 51659 (Mon–Sat, 9:00 AM – 6:00 PM)
• In writing: Chembur MG Chembur, Mumbai, Maharashtra – 400089

Please include your full name, registered mobile number, invoice or payment reference, and a clear description of the issue with any supporting documents.

2. Our timelines

• We acknowledge every grievance within 2 working days.
• We aim to resolve it as early as possible and in any case within 21 calendar days of receipt, in line with SEBI timelines.
• You will receive our response in writing on your registered email.

3. If you are not satisfied

• SEBI SCORES: lodge your complaint at scores.sebi.gov.in. SEBI toll-free helpline: 1800 266 7575 / 1800 22 7575.
• Online Dispute Resolution: if the matter is still unresolved, you may use the SMART ODR portal at smartodr.in.

4. Grievance officer

Mirza Arbaaz Baig
Email: support@tradexpertservice.in
Phone: +91 70215 51659

5. Complaints data

We publish the number of complaints received, resolved and pending on this website by the 7th of every month.